Exploring the Future of Australian Retail in 2024 and Beyond
In the ever-evolving landscape of Australian retail, it can be difficult to predict what challenges and trends lay around the corner. To help retailers prepare for the year ahead, we’ll delve into the...
View ArticleThe Rural Trader: What it Means to be a True Heart of the Community
The Rural Trader is a breath of fresh air, bringing new life into a restored 1930s general store in Nevertire, rural New South Wales. If you’ve never heard of Nevertire, you’ll be forgiven. The tiny...
View ArticleLongshore: Fine dining with a conscience
When I heard that Longshore were interested in doing an episode of Beyond The Pass, I got goosebumps. This is a fine dining restaurant, a recipient of a Chef’s Hat in their first year of operation, and...
View ArticleIntroducing Lightspeed’s Hospitality Report 2024
Lightspeed’s Hospitality Insights and Dining Dynamics Report has revealed and analysed the upcoming trends, diner preferences, and the plans Australian bars, restaurants, and hotels have for 2024....
View ArticleRestaurant & Cafe Surcharges – Why Are They Added to Bills and Why It Matters
If you’ve visited a cafe or a restaurant in recent times, you’ll be no stranger to the concept of surcharges. They’re those small fees or percentages added onto your bill when it comes time to pay....
View ArticleAdvantages and Disadvantages of Debt Financing
Access to capital is one of the biggest barriers businesses face when looking to implement growth strategies. That’s why it’s important to understand both the advantages and disadvantages of debt...
View ArticleHow to Write An Attention-Grabbing Retail Business Plan
Get all the information you need to write an attention-grabbing retail business plan that sets you up for success in your new venture.
View ArticleTransforming Customer Engagement with Lightspeed and Podium
Podium is a tool that helps retailers get more reviews with automated SMS Google Review invitations. It’s a great tool to have when reviews are one of the most important indicators of whether your...
View ArticleHow to Deal with Difficult Customers
Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer. They’re enough to leave you feeling worn down and fed up. Whether you’re...
View Article8 Menu Trends for 2024: What are Venues Planning & What do Customers Want to...
When you’re running a hospitality business, it can be challenging to predict the next big thing or anticipate what trends other venues will implement to satisfy ever-changing customer desires. To tap...
View ArticleHospitality Wages: Exclusive Q&A with Payroll Specialists, Tanda
Wages, superannuation, penalty rates, and award categories can be challenging for business owners, especially when the goalposts change so frequently. With this in mind, we sat down with Elsa Bland,...
View ArticleFrom Surcharging to Staff Shortages: My Takeaways from the Good Food Symposium
In June of this year, I was fortunate enough to partake in a first-of-its-kind hospitality event, the Good Food Symposium, in Melbourne and Sydney. The event brought together some of the industry’s...
View Article11 Simple But Effective Boutique Store Design Tips
Boutique store design is a great tool for branding your shop and driving sales. Get the tips and tricks you need to do it well in this post.
View Article32 Inexpensive Customer Appreciation Ideas
Customer appreciation is key for building brand loyalty. We've put together a list of inexpensive customer appreciation ideas.
View ArticleSoft Openings: Why Should Restaurants Have One?
A soft opening is an unofficial launch that lets restaurants test their menu and service with customers, gather feedback and make improvements before officially opening.
View ArticleWhat is NFC and How Does it Work?
Near field communication, commonly called NFC, is a form of payment technology that allows people to pay using a device such as a mobile phone or smartwatch through a digital wallet. According to a...
View ArticleRestaurant Table Setting Guide: How to Set a Table Professionally
In the world of dining, first impressions are everything, and a well-set table plays a pivotal role in shaping those impressions. Whether you run a casual café or a high-end restaurant, the way you...
View ArticleReturn To Sender: The Real Cost of Retail’s ‘Free’ Perk
There is an issue in the retail world which is causing everybody involved a problem: returns. And this isn’t an issue that is specific to either side. The businesses are suffering, the customers are...
View ArticleFrom Niche to Necessity: The Rise of Sustainable Practices in Hospitality
We are living in important times. The lingering effects of the pandemic where we were reminded that we are not, as a species, invincible has brought into sharp focus the steps needed to safeguard our...
View ArticleInventory Forecasting 101: How to Predict Product Demand
Having too much stock on hand is a financial burden on your retail business. Slow sales means less ability to cycle in newer inventory that you want to land with your customers because your revenue is...
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